Customer Support Customer Support »

We welcome all our guest passengers to our Customer Support Section . We have tried to answer all the questions you may have to make your visit to our site pleasant and hassle free.We hope you have found the answers you were looking for.  If you still have questions you can always call us at the numbers given at the end of the Customer Support Section and we will be more than happy to assist you.


Browse by Topic       (Click here for your Booking Details)
aGeneral
aSearch and Booking
aPricing and Fee
aPayment
aSecurity and Privacy
aTicket, Itineraries and Documentation
aLuggage & Check-in
aBooking cancellation & Amendments
aIndia Travel
aSecure Flight Passenger Data
aTravel Insurance
Customer Support General
Q. What is a Guru exclusive Web fare?
Q. Can my child fly alone? (un-accompanied minors)
Q. Why have I not received any confirmation E-mail?
Q. Airline Ticket Terms and Conditions:
Q. What if a third person is making a booking for me or I am using someone else's credit card for booking? (Third party Credit / Debit card payments)
Q. What is billing phone number?
Q. What is T hird Party Purchase?
Q. What is TPA (Third Party Acceptance)?
Q. Can I use an international card to purchase an airline ticket?
Q. Why my card is billed in two separate charges for one transition?
Customer Support Search and Booking
Q. How do I book my reservation on this site?
Q. How do I know if My Booking (Reservation) is Complete?
Q. I am not able to select my date of travel, Why?
Q. I see a message 'Flight not available for booking' why?
Q. Do I need to re-confirm my flight before departure?
Q. I have last minute travel on Weekends/ holidays or after your business hours? Will you book my tickets on time?
Q. I need to change a name in the flight reservation, Is it possible?
Q. I have entered a wrong date by mistake; can I change my travel date?
Q. I believe I have entered my email address incorrectly? What do I do now?
Q. I wish to select my seat, How is it possible?
Q. I need to add an additional passenger to an existing booking?
Q. I am trying to booking, but I am getting an error message, what can I do?
Q. Can I book a scheduled flight a year in advance?
Q. I wish to know which terminal I am flying from, How do I find out?
Q. Is my booking guaranteed?
Q. How many passengers can be booked on one ticket?
Q. What if I do not receive my E-Ticket confirmation email within 1-5 hours?
Customer Support Pricing and Fee
Q. Why did the fare change I tried to book my flight?
Q. What is the difference between infant, child, adult, and senior fares for Domestic Travel?
Q. What is the difference between infant, child, adult, and senior fares for International Travel? (including Canada, Mexico and Caribbean)
Q. I am not able to select the date of my travel, why?
Customer Support Payment
Q. How do I pay for my ticket?
Q. Important Tips for using Debit/Credit Card for Payment:
Q. Debit/Credit Card Billing Information:
Q. If I have any card issued outside USA, how to enter the address in case the other countries option does not include my country? (International cards)
Q. What if a third person is making my booking for me or I am using someone else's credit card for booking? (Third party Credit / Debit card payments)
Q. What if I have entered my credit card / billing information wrongly, what should I do?
Q. If I don't have a credit card how can I book travel on AirTkt.com
Customer Support Security and Privacy
Q. I am not familiar with airtkt.com, how do I know that my credit Card information are safe with your company?
Customer Support Ticket, Itineraries and Documentation
Q. Will I receive an electronic ticket? How?
Customer Support Luggage & Check-in
Q. How much luggage can I carry?/ What is the baggage allowance on the flight I took?
Q. What documents are required for Check-in and Airport Security?
Customer Support Booking cancellation & Amendments
Q. I called to change or cancel my booking but got no response. Why?
Q. I need to cancel one passenger from my reservation, what shall I do?
Q. Is there a fee if I make a change to my partly used airline ticket?
Q. Is there a fee if I make a change to my fully unused airline ticket?
Q. If I cancel my flight, will I get a Refund? (Domestic Flights)
Q. If I cancel my flight, will I get a Refund? (International Flights)
Q. I missed my flight because I was late. What now?
Q. I missed my flight because my connecting flight was delayed. What happens now?
Customer Support India Travel
Q. Travelling to India?
Q. Travelling to India? Travel Document Requirements
Customer Support Secure Flight Passenger Data
Q. What is secure flight?
Q. What data is required for secure flight?
Q. What is the aim of secure flight?
Q. Can I fly if my name is printed different on the boarding pass to the name I have on my Government issued photo ID?
Customer Support Travel Insurance
Q. Where do I call regarding my Travel Insurance I have booked with my airline ticket?
Q. What is Travel Insurance? What does it cover?
If you have any questions, please call us at 1-888-247-1314 or 1-213-955-9695 during our business hours and we will be glad to assist you.

Three Ways to Find Answers
1. Search Customer Support to find answers to your questions. (Customer Support)
2. Call Customer Support at 1 888-247-1314 (or 1 213-955-9695)
(We are available 24 x 7 days a week.)
3. Send us an email with any non-urgent questions.
(We respond to inquiries within 24 hours.)
Guru Exclusive

Web Deals

» Guru exclusive are special handpicked web deals, available for instant purchase.

» These fares may change at any time, because airlines are always updating their prices and their availability. Web fares may not be available for long periods of time and price can change in a matter of minutes.

Guru Advice

» Guru's advise you to book the fare as soon as you see it. It may not be available at a later time. Many people call us for these special fares, which they saw earlier and did not book are disappointed because those deals were not available anymore.

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