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Hi it's Friday 20 Nov 09

Frequently Asked Questions

We welcome all our guest passengers to our FAQ’s section. We have tried to answer all the questions you may have to make your visit to our site pleasant and hassle free.We hope you have found the answers you were looking for.  If you still have questions you can always call us at the numbers given at the end of the FAQ’s and we will be more than happy to assist you.

Browse by Topic
aGeneral
aSearch and Booking
aPricing and Fee
aPayment
aSecurity and Privacy
aTicket, Itineraries and Documentation
aLuggage & Check-in
aBooking cancellation & Amendments
General
Q. Can my child fly alone? (un-accompanied minors)
Q. I have got my confirmation email, but I do not see what airlines?
Q. If I do not get my confirmation email and I have an AOL account?
Q. What is covered by Travel Insurance?
Q. Airline Ticket Terms and Conditions:
Q. What do I need to know if I am a traveler with a disability or medical condition?
Q. What if I need assistance?
Q. Why are paper tickets being phased out?
Q. Why is it taking so much time to load, I can not see any availability?
Search and Booking
Q. How do I book my reservation on this site?
Q. I don’t seem to be able to select the date of my travel, am I missing something?
Q. When I click on Book I get a message saying Flight not available for booking?
Q. How can I see my reservation?
Q. Should I be reconfirming my flight before departure?
Q. What if I have no email address of my own, how can I complete my booking?
Q. What if I have last minute travel on Weekends, holidays or after your business hours?
Q. Can I make a name change to my flight reservation?
Q. What if I entered a wrong name while making a booking?
Q. What if I have to change my travel date or I put a wrong date by mistake?
Q. What if I have entered my email address wrongly, what will happen and what should I do?
Q. How can I select my seat?
Q. Can I add additional passengers to an existing booking?
Q. What should I do when the name/s are spelt incorrectly?
Q. I am trying to book a reservation but I keep getting error massages. What should I do?
Q. How can I book a scheduled flight more than 11 months in advance?
Q. What do I do if my destination city does not show in the destination ('To') list?
Q. How do I know which terminal I am flying from?
Q. Can I make reservation and pay later?
Q. Types of trips and searches
Q. What is Guru Booking ID number?
Q. Is my Booking (Reservation) Complete? How do I know if it has?
Q. Is my booking guaranteed?
Q. How many passengers book on line ticket at the same time?
Q. I didn’t receive an E-Ticket confirmation? Is that normal?
Pricing and Fee
Q. Is the Airfare guaranteed?
Q. The fare changed while I was trying to book my flight, and a message that my pricing is no longer available flashed. Why?
Q. What is the difference between infant, child, adult, and senior fares for Domestic Travel?
Q. What is the difference between infant, child, adult, and senior fares for International Travel? (including Canada, Mexico and Caribbean)
Q. I am not able to select the date of my travel.
Payment
Q. How can I pay for my ticket? (Form of Payment)
Q. Important Tips for using Debit/Credit Card for Payment:
Q. Debit/Credit Card Billing Information:
Q. What if my credit card was declined?
Q. If I have any card issued outside USA, how to enter the address in case the other countries option does not include my country? (International cards)
Q. What if a third person is making my booking for me or I am using someone else's credit card for booking? (Third party Credit / Debit card payments)
Q. What if I have entered my credit card / billing information wrongly, what should I do?
Q. If I don't have a credit card how can I book travel on cheapfareguru.com
Security and Privacy
Q. Are my credit card details secure?
Q. Is it safe to buy online?
Ticket, Itineraries and Documentation
Q. How can I find my Itinerary /Flight Details?
Q. How will I receive my electronic ticket?
Luggage & Check-in
Q. What is the baggage allowance on the flight I took?
Q. What documents are required for Check-in and Airport Security?
Booking cancellation & Amendments
Q. I called to change or cancel my booking but I got no response. What should I do?
Q. I have to cancel one of the passengers from our party, what should I do?
Q. Is there a fee if I make a change to my partly used airline ticket?
Q. Is there a fee if I make a change to my fully unused airline ticket?
Q. If I cancel my flight, will I get a Refund? (Domestic Flights)
Q. If I cancel my flight, will I get a Refund? (International Flights)
Q. What happens if I missed my flight because I was late?
Q. What happens if I miss my flight because of delayed connecting flight?
If you have any questions, please call us at 1-888-247-1314 or 1-213-955-9695 during our business hours and we will be glad to assist you.