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Customer Support
We welcome all our guest passengers to our Customer Support section. We have tried to answer all the questions you may have to make your visit to our site pleasant and hassle free. We hope you have found the answers you were looking for. If you still have questions, you can always give us a call and we will be more than happy to assist you.
How may we help you? Customer support is available 24/7.
A CheapFareGuru exclusive web fare is a special discounted fare that is only available on our website. We search all airlines and all local airports to find you the cheapest web fare possible.
These fares are available only on our website and are not guaranteed until the booking is complete and the ticket is issued. These fares may change at any time. When you search for a flight on our website you can be sure that you will get some of the lowest prices anywhere. Because airlines are always updating their prices and their availability, web fares may not be available for long periods of time. Prices can change in a matter of minutes.
We advise you to book the fare as soon as you see it. It may not be available at a later time.
Any child travelling alone without the company of an adult under the age of 18 years is considered as an un-accompanied minor by the airline. Each airline has its own restrictions for un-accompanied minor travel. It is always better to check directly with the airline to learn their specific rules. Generally airlines have age restrictions, children less than 5 yrs of age cannot fly alone. Airlines may charge a fee of $ 25 - $75 per segment at the time of the check-in and only permit the use of non-stop flights or direct flights. (those flights which stop but do not require a change of planes). Some airlines do not accept un-accompanied minor on late night flights. Unaccompanied minor reservations cannot be booked on our web site and should be made over the phone during our business hours. Our sales team will advise you of further action required after making the booking with us.
If you have not yet received any confirmation email, this could be due to the following reasons.
- You may have spelled your email address incorrectly when you were booking.
- Your mail may have reached a different folder (junk, spam etc.)
- Spam blockers may be keeping it from reaching you (AOL or EarthLink can do that) .
What Can you do?
- You can call us at 1-213-955-9695 during our normal business hours.
- You may call airline directly to find out if your ticket has been issued.
We shall not be liable for failure of any of the travel service suppliers (including but not limited to) airlines, hotels, cruise liners, car renters, consolidators and tour operators for failure to perform the services offered by them. We provide travel management services and cannot guarantee the services that they provide. We also cannot guarantee such suppliers financial position and non-reimbursement for any loss to you due to financial condition of such supplier. In the case of supplier default prior to providing services that you have paid for the sole recourse for refund shall be with the defaulting supplier and not CheapFareGuru.com. We provide highest standard of service in the trade and use appropriate care in selecting suppliers to protect you from such default. However we cannot control their actions and assume no responsibility for actions relating to travel services beyond the control of CheapFareGuru.com or its employees. CheapFareGuru.com cannot be held responsible or liable for any act of error, omission, injury, loss, accident, damage, delay, non-performance or any consequence thereof, which may be caused by neglect, default or any other inaction of any supplier of travel products. CheapFareGuru.com shall not be liable for any variation in price or change in schedule or equipment for any travel service, which occurs after the payments have been made for such services.
We act as a medium through which independent suppliers (Airlines, Hotels, Car rentals, cruise liners) offer their services and have no control over and assume no liability for the actions of the suppliers from whom we obtain travel services. We charge a small fee for our service for your convenience including searching and procuring cheapest air fares possible for our customers. We believe in 100% customer satisfaction, we provide the best service we can to make your travel a pleasurable experience. But due to reasons beyond our control once the tickets have been issued there may be a penalty involved for refunds, changes or cancellations.
Discounts offered may vary depending on a number of factors including Airlines used, service class, time of year (low or high season), advance notice provided and abiding by minimum stay requirements.
Health Regulation: Specific entry restrictions and travel advisories have been implemented as a result of the global Coronavirus outbreak (COVID-19). Prior to departure, all passengers with upcoming travel plans should review all Covid-19 mandates, current COVID travel restrictions, mandatory quarantine requirement and re-confirm their flights directly with the airlines. Some airlines now require passengers to fill out health declaration forms, which must be completed at the airline's check-in counter. Allow extra time at the airport before your flight to complete these forms. Many countries have entry or transit restrictions in place; due to the ever-changing nature of the regulations we strongly advise you to check with your airline before you travel.
Before entering or transiting their country, some countries require foreign visitors to have an International Certificate of Vaccination (aka Yellow Card) or other proof that they have had certain immunizations or medical tests (such as COVID-19). Check the Country Specific Information and contact the airline or foreign embassy of the country to be visited or transited through for current entry requirements before you travel.
Entry Requirement: Your transaction with CheapFareGuru.com does not guarantee entry into the destination/transit country. The passenger understands that CheapFareGuru.com accepts no responsibility for determining the passenger's eligibility to enter or transit through any particular country/destination. CheapFareGuru.com's information, if any, must be verified with government authorities. Such information does not imply responsibility on the part of CheapFareGuru.com.
We do accept third party card payment however all such third party purchase requires charge verification. This safe guard is to protect the Card Holder from fraudulent charges made to their card by unauthorized users. Once you complete the booking online, you will get an email from us requesting card holder to fulfill the following requirements.
1) Billing phone Verification: The card holder must call us from their billing phone number (on file with bank/card company) to verify the charges at 1-213-955-9695 or 1-800-247-4775.
2) Acceptance Email: The Card Holder must send us an authorization email from their own email ID to confirm acceptance of the charges.
3) Conference call with credit card company/Bank: We may call your credit card company/bank to verify the transition on a three way conference call. You will be with us on phone while we will be talking to your credit card company/bank. After getting your permission your card company will verify the transition. We have introduced this added security procedure to make sure that the card holder is aware of the charges.
Billing phone number is defined as your phone number which your credit card company or bank has on file for you. This is the number where you can be contacted by your Credit Card Company or bank.
A transition is defined "third party" when the Traveler is not the Card Holder.
Billing phone number is defined as your phone number which your credit card company or bank has on file for you. This is the number where you can be contacted by your credit card company or bank.
Please review all information including (Name, Date, Complete Flight information and Charge Amount), reply with your authorization and acceptance of charges on your card (which includes applicable agency fee) by emailing at billing@airtkt.com from Card Holder email address.
SAMPLE REPLY EMAIL
I ------ have read and reviewed the reservation including Passenger Names, Flight details, Travel Date and charges for Eros Tours and Travel booking ID -------. I have found, all information is correct and keeping with all applicable laws, I agree and authorize third party payment for this booking and accept charges of USD ----.00 on my card.
I hereby acknowledge and agree that I am purchasing non-refundable (unless fare rules permits), non-transferable ticket(s) for the total amount of USD ----.00. I understand and agree that it is my responsibility to review the final amount and the flight information for the booking ID ------ prior to making a purchase and confirming this transition. I have reviewed the final amount and the flight information and understand and agree that once tickets are issued for the amount of USD ----.00 as payment for the ticket(s) .I agree that after the airline ticket has been issued, I will not file a challenge or dispute to the charge that will be placed on my card for the above amount.
Date Name or Signature of ticket purchaser Day Time Phone
The card is charged for USD ----.00 and E ticket confirmation will be sent once acceptance email received from the card holder. E Ticket confirmation will not be released and fare is not guaranteed until we receive acceptance email. Incomplete information and false statements shall be considered sufficient cause for denial of Ticket.
Important: To ensure credit card security we must receive acceptance email from card holder's email account only, acceptance email received from any other email account will not be accepted.
(Email address must be the same as you have on file with your card company)
The agency service fee is Non Refundable and will be charged in case your booking is cancelled due to non compliance or delayed response.
We do accept International card however all such purchase requires charge verification. This safe guard is to protect the Card Holder from fraudulent charges made to their card by unauthorized users. Once you complete the booking online, you will get an email from us requesting card holder to fulfill the following requirements.
1) Phone Verification: The card holder must call at 1-213-955-9695 or 1-800-247-4775 to verify this charge.
2) Scan Documents: Card Holder must send scan copy of card (Front and Back) and the copy of passport so that card holder's identity can be determined. Please be assured that your credit card information and documents are only handled by our closely screened, bonded and professionally trained staff and will not be used for any other purpose.
3) Acceptance Email: The Card Holder must send authorization email from their own email ID to confirm acceptance of the charges. Please provide your day time phone number where you can be reached in USA or Internationally.
Your card may be billed in 2 separate charges totaling the amount you have authorized us at the time of booking your ticket online. The second charge of "Ticketing Automation Service Fee" will appear as "Agent Fee". This Service Fee allows us to provide you high standard of customer service along with superior technology automation. Your total will not exceed the amount you have authorized us.
Search Form:
Once you are on our home page, select round or a one way trip then pick the departing city or Airport code for the city that you are flying From and the date of departure, pick the city or the Airport code for the city you are flying To. Clicking inside the Departure date or Return date will show you a drop down calendar. You can pick any date or click on the arrow on the top right corner next to the X box to see more months. You can pick dates up to 11 months in advance. Also below the date boxes are the columns showing Adults, Children, lap infants and cabin (class). You must pick at least one Adult to search the fares. Economy is the default for cabin (class) if you want business or first you will have to specify that. Once you made your selection click on Search Flights. It may take up to a minute to search flights, during the search you will see the airports that you have picked, number of passengers you have picked for, departing and return dates. Please insure you have picked everything correctly.
Availability Page:
This will bring you to a page with different flight and time choices including fares and taxes. Also on the left hand side you will see non-stop or one stop flights including fares. If you go all the way to the bottom of the page you will see more pages with flight choices for you to pick from. Once you have made the choice for the flight and time convenient to you click on Book to book that flight.
Booking Page:
This will bring you to the page showing you the flight you have selected with the price and will ask you all your personal information like passenger name, name of the card holder, email address, day phone number, billing phone number (where the credit card company sends the bill) and billing address. Please make sure you fill all the required fields or you won’t be able to make your booking. Once you have entered all the information and accepted the terms and conditions click on Purchase my Air Tickets.
Confirmation Page:
The next page will show you that you have made your booking successfully along with your 10 digit Booking ID number. It will also show you the total charge on your card. An auto e-mail will be sent to you confirming your booking ID and within next 1-5 business hours you will receive the E ticket confirmation number via email. In case of third party credit card payment, your booking is confirmed and the card is processed but you will receive the E ticket confirmation after necessary verification. (Please read questions regarding third party booking and other booking related topics.)
Once the booking is completed we will immediately display the page showing you that your booking is completed successfully along with 10 digit booking ID number and your itinerary for you to review and print. You will also receive an auto e-mail with your (Ten Digit) booking ID number. Please save the booking number for future reference. Please allow us 1 to 5 business hours to issue the E-tickets. Once ticket is issued, we will send you the E-Ticket Confirmation Number via email to the email address provided by you.
In case you do not receive your auto email, it could be due to incorrect spelling or typing mistake when you entered your email address or email could be going to some other folder (junk, spam etc.) or spam blockers may be keeping it from reaching you (AOL or EarthLink can do that) .
Our Calendar works with your system’s (computer) date, it may be possible that your system date has not been correctly configured, please check to see if that is the case or Click here for help. Our calendar uses JavaScript, which may have been disabled on your browser, in order to enable JavaScript on your browser please click here. For further questions, please call us at 1-888-247-1314 or 1-213-955-9695 during our business hours and we will be glad to assist you.
It’s a rare case but there may actually not be any flights connecting to your destinations on the date you selected in which case you may try adjusting your dates slightly or try some other nearby airports. It may also be that the airlines server is updating its database. Please retry after few minutes. If you still have problems please call us at 1-888-247-1314 or 1-213-955-9695 during our business hours and we will be glad to assist you.
YES, We advise all guest passengers to please re-confirm your flights at least 24 hours before each departure by calling the airline directly for all domestic and international travel. Airlines will occasionally change flight schedules and it is the traveler’s responsibility to be aware of these changes. Please click here for airline contact information.
We have staff to handle business after our normal business hours.
Bookings made over the weekend, holidays or before and after business hours for Last Minute Travel will be processed and will be given high priority. We will call you once we receive the booking and provide you E Ticket confirmation.
Incase Booking is complete
Name changes are not allowed, once the booking is complete. (ie. if we have not booked your tickets with the airlines) Booking shall only contain actual names (verifiable) and no nicknames are entertained by the airlines.
Domestic Travel: The name on the reservation must exactly match with the passengers driver license or any other government issued identification.
International Travel: The name on the reservation must exactly match the name as it appears on a valid passport.
If you have to change a name anyhow, we will need to cancel your current booking and rebook your flights. In this case you will need to call us immediately at 1-213-955-9695 during our normal business hours. Your current fare may not be the same or available. There will also be additional fees charged for changing a non-changeable ticket.
Incase Booking is not complete
you will need to call us immediately at 1-213-955-9695 during our normal business hours. We may be able to change name within 24 hours, please keep in mind that your current fare may not be the same or available. There will also be additional fees charged for changing a non-changeable ticket.
If you entered a wrong date by mistake and you wish to change your travel date. Please contact our sales support agents immediately at 1-213-955-9695 during business hours. Penalty fees may apply.
Send us an email with your correct email address along with your 10 digit booking ID or call us at 1-213-955-9695 and we will correct your email address. You will not receive your E-ticket confirmation number from us.
You can request your seating preference while you are making the reservation, we pass on this information to the airline but it cannot be guaranteed. To confirm if your seating preference has been confirmed you can contact the airline directly. Airlines differ in their polices when it comes to seating preferences. Certain airlines may assign seats as early as requested to them. Others may assign seats 90 days in advance and yet some other airlines do not assign seats until the day of the flight.
If you have a special seat requirement like travelers with special needs; please call the airline directly. Special seat requests may override frequent flyer and full price, unrestricted fare premium seating requests.
If you need any assistance please call us at 1-213-955-9695 during business hours.
You cannot add an additional passenger to an existing reservation. You would need to make a fresh reservation for additional passengers. Do not cancel your existing reservation. If you require to make adjustments to seat assignments, you can always call us.
Please Send us request with your travel details at support@airtkt.com or call us at 1-888-247-1314 or 1-213-955-9695 during our business hours and we will be glad to assist you.
You can only book your trip 11 months in advance, as airlines generally publish their schedules and allow bookings 11 months in advance only.
Terminal Information can be found out in your detailed itinerary, We provided you with your detailed itinerary along with the E-ticket Confirmation mail, usually within 1-5 business hours of your booking. Terminal information can also be found by calling the airline directly.
All booking are subject to Credit/ Debit card verifications. Bookings are not guaranteed until the time your credit card is verified and a ticket has been issued & you receive airline E-ticket confirmation number.
Six passengers including children are allowed on one ticket.
Your E-Ticket confirmation is sent within 1-5 business hours. If you do not receive it within specified time it could be due to several reasons:
It may take longer to process your confirmation due to credit card verification.
In case of a third party purchase we may still be waiting for acceptance and authorization email from the credit card holder.
It could be due to incorrect spelling or typing mistake when you entered your email address or email could be going to some other folder (junk, spam etc.) or spam blockers may be keeping it from reaching you (AOL or EarthLink can do that)
The service fee and the charges for seat assignment is non-refundable, even if the reservation is canceled. Assigned seats are not guaranteed and may be changed due to schedule changes, flight changes/cancellations, or changes in equipment, as well as airline policy regarding seat assignment. Passengers are recommended to review the airline's policies and restrictions before requesting any seats or optional services through our company.
Adults – Ages 18 and up are considered as Adult passengers and pay full fares for all International flights.
Children (minors) – Ages 12 through 18 years pay full adult fare for all international flights.
Children – Ages 2 through 11 years are considered as children and get 15 – 25% discount on most international flights for fares only, there is no discount on government taxes, surcharges or fees.
Infants on lap – Children under the age of 2 years are considered as infants, and can ride in the lap all the way and pay 10 – 20% of the adult fare on most international flights.
Infant with Seat – Children under the age of 2 years are considered infants, they may get a seat on international flights after paying children fare and should be booked as a child.
Seniors – Adults 65 years and older are considered as seniors. Fares are not discounted for seniors on international flights and should be booked as adult passengers.
Adults – Ages 18 and up are considered as Adult passengers and pay full fares for all domestic flights.
Children (minor) – Ages 12 through 18 years pay full adult fare for all domestic flights.
Children – Ages 2 through 11 years are considered as children and pay full fare for all domestic flights.
Infants on lap – Children under the age of 2 years are considered as infants, and can ride in the lap all the way, mostly free on domestic flights.
Infant with Seat – Children under the age of 2 years are considered infants, they may get a seat on domestic flights after paying full adult fare.
Seniors – Adults 65 years and older are considered as seniors. Fares are not discounted on most flights for seniors and should be booked as adult passengers.
Airlines may change fares at any time without notice based on demand, the amount of time it took you to search and purchase the ticket, the airline may have changed the fare or the class of service may have sold out. Airlines have the right to do that at any time. We monitor the fares closely and make every effort to keep the fares displayed on our site as current as possible.
Our Calendar works with your system’s date, it may be possible that your system date has not been correctly configured; please check to see if that is the case or Click here for help. Our calendar uses JavaScript, which may have been disabled on your browser, in order to enable JavaScript on your browser please click here. For further questions, please call us at 1-888-247-1314 or 1-213-955-9695 during our business hours and we will be glad to assist you.
Payment can be made by all major credit cards
- Visa, MasterCard
- Discover Card
- American Express
- Diners Club
However some airlines do not accept certain credit cards.
Payments can also be made with certified check, cashiers check (payable to Eros Tours and Travel) or Western Union.
Debit Cards normally have a low daily limit which may prohibit your purchase if the ticket price is higher than your daily limit. In that case you may have to call your bank and have them increase your daily limit to the amount of the ticket. Your debit card must have a visa or master card logo on it in order for it to be accepted.
Credit/Debit card billing address must match with that on the card statements, if using a corporate credit card, you must use your company’s billing address.
Security Code (CVV): Please enter the correct Security Code as appears on Debit/Credit Card.
Card ID Number/CVV (Card Verification Value): It is a unique number that can only be found on your credit card. The Card Verification Value (CVV) is a number printed on credit cards to serve as an extra safeguard for your credit card purchases. Some card issuers refer to this number as the 'Card Verification Value', 'Card Verification Number', 'Card Verification Code', 'CVV', 'CVV2', 'Personal Security Code'. The number is not embossed on the card and hence not printed on receipts, etc., making it much harder for anyone other than the cardholder to know the code. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. We require, for your safety and security, that you enter your card verification number, if it is available. If it is not available, please try using a different credit card. Here's a sample of where to find your Card ID Number:
On American Express cards the verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number.
On Visa, MasterCard and Discover cards the verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number as printed in the signature strip.
Please call 1-888-247-1314 and one of our sales support agents will assist you to complete this booking after the necessary verifications.
We do accept third party card payments. When making airline bookings for someone other than yourself or when credit card holder is traveling with passengers that have a different last name however, the card holder must accept and authorize the charge by completing the Credit Card Authorization Form and emailing it to us from card holders own email address, The credit card authorization form will be sent to you by an automatic e-mail response once you complete your booking. You can type or copy the authorization form and e-mail back to us as soon as you receive the form through our auto email with your acceptance of charges. Once we receive your acceptance e-mail we will send you E-ticket confirmation within 1-5 business hours
If you have entered wrong information then we won’t be able to verify your credit/debit card. In such case please call us at 1-213-955-9695 during business hours and provide us with the correct information. We may also contact you.
Please send payment through Western Union call us at 1-888-247-1314 or 1-213-955-9695 during our business hours for more information.
Your transaction and personal information are safe and Verified by 3D Secure since our website incorporates this verification. 3D Secure 2 is an authentication solution that secures customer’s credit and debit card transactions when they make purchases online. 3D Secure 2 is an authentication system used in the industry that acts as the default strategy for performing strong (two-factor) verification. Its goal is to prevent fraud and improve the security of online card payments. Typically, you may be directed to an authentication page on your bank’s website to complete this verification process.
By signing our terms and conditions, you give us permission to conduct this verification on your purchase.
You don't need to worry about security of your card, your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. CheapFareGuru.com, is a Verisign Certified Site, uses the latest encryption technology and other sophisticated methods to protect your credit card information. It is in fact safer to transact with us than having your card swiped at a restaurant.
YES, upon successful completion of your booking, you will provide you with a booking ID which could be used for future references. Within 1-5 hours of your booking we process your booking and issue the ticket. We will send you an E-mail consisting of your E-ticket and itinerary, which you can print and use to check in at the airport.
Domestic - Airlines have changed their baggage allowances for both check-in as well as carryon baggage. All airlines now charge fees for the checked as well as carryon baggage. We recommend that you please call the airlines directly or visit their website for the most updated policy. We are providing the link below to give you general guidelines and may be subject to change.
airline baggage Fee | airlines page
International – Most Airlines allow pieces to be checked-in for most international airlines and one carry on bag. However the weight allowances for checked-in as well as carry on baggage may vary by airline. You can call the airlines directly for most updated policy. We are providing the link below to give you general guidelines and may be subject to change
Click here for Airline baggage Fee .
Domestic Travel: You only need your E-ticket confirmation (itinerary) and a government issued valid photo ID such as driver’s license or passport to travel within US. Some airlines may require you to show the credit card used to purchase your ticket. You must check-in at least 2 hours prior to the departure time and present yourself at the gate for boarding at least 30 minutes prior to departure.
International travel: You only need your E-ticket confirmation, (itinerary) a valid passport, visa and /or travel documents depending on your destination. You must check in at least 3 hours prior to the departure time and present yourself at the gate for boarding at least 30 minutes prior to departure.
This could happen; If you happen to call after our business hours or on a holiday. After business hours or on a national holiday please call the airline directly for all changes or cancelations of your reservations. Please enquire about the identity of the employee you are talking with (employee ID, full name,). Please leave no voice massages for changing or cancellations of your booking. Extra fee may be charged for changes or cancellations.
During our business hours; please call us at 1-213-955-9695 and our sales support agent will help you. After business hours please call the airline directly to cancel or make any other changes to your reservations. Please get the full name of the airline personnel you speak with along with his/her ID or employee no. and location. Charges for cancellation or change may apply for all bookings.
Most partly used airline tickets are changeable. Change is not permitted if you are a no-show. All changes must be made at least 3 hours before the original departure time. There will be airline change fee and may have additional penalties imposed by the airline you may also have to pay the difference in fare if any. Our service charge will apply to all changes. Some tickets do not allow any changes even with a fee. All change requests must be in writing or email:
Most unused airline tickets are changeable. Change is not permitted if you are a no-show. All changes must be made at least 3 hours before the original departure time. There will be airline change fee and may have additional penalties imposed by the airline you may also have to pay the difference in fare if any. Our service charge will apply to all changes. Some tickets do not allow any changes even with a fee. Additionally if the new ticket costs more than the original tickets you must pay the difference. If the new tickets are less than the original price, airlines will not credit the difference. You will be paying the change fee +the difference in the fare. All change requests must be in writing or email:
Domestic flights: May be changed as per airline rules with the change fee of $100 - $200 plus any difference in the fare.
International flight: May be changed as per airline rules with the change fee of $200 to $400 plus any difference in the fare
Important: After business hours or weekends please call airline directly to cancel flight at least 3 hours before departure (Please do not leave any voice or email message for change or cancel ticket).
Most discounted airline tickets are non refundable, non changeable and non transferable and cannot be refunded under any circumstances. The discounted tickets are the most economic but are also most restrictive and do not allow the option for either refund or credit for future travel.
YOUR RIGHT TO A REFUND IS LIMITED (PARTIALLY UNUSED TICKETS HAVE NO REFUND VALUE). Wholly unused tickets have zero value after the original departure date, for both international and domestic tickets there are absolutely no exceptions for any reason including serious illness. Refunds are not permitted if you are a no-show. If flight is not cancelled or changed before departure or no show then the ticket has no value.
Tickets issued prior to departure may be re-fundable or exchangeable, subject to a cancellation fee and any airline penalties that may apply. Our service charge will apply to all cancellations/refunds. Request must be emailed to CheapFareGuru.com for any refunds and may take up to 7 weeks to process. Reservations can be cancelled by calling us or airline directly.
Important: After business hours or weekends please call airline directly to cancel flight at least 3 hours before departure (Please do not leave any voice or email message for change or canceling ticket).
Depending on how the reservation was made, if a reservation has not been ticketed, there are no cancellation fees or charges.
Domestic flights: May be cancelled as per airline rules with the cancellation fee of $100 - $250.
Please note: Upon cancellation your credit will remain with the airline and can only be used for future travel with the same airline. The balance will not be credited to your credit card. Credit must be used within one year from the date the original ticket was issued. Credit is non-transferable.
For more details or questions please call our sales team at 1-213-955-9695 or the airline directly
REFUNDS ARE NOT POSSIBLE FOR:
a) Flight delays.
b) Delays in ticket deliveries lost, stolen, or misplaced tickets (E - Tickets are recommended where available).
c) All refund requests must be in writing or email and take a minimum of 7 weeks for processing.
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Most discounted airline tickets are non refundable, non changeable and non transferable and cannot be refunded under any circumstances. The discounted tickets are the most economic but are also most restrictive and do not allow the option for either refund or credit for future travel.
When you miss your flight, because you were late; this is called NO-SHOW. Usually this means you lose the entire value of the ticket. However, few airlines have exceptions and have various rules on this .If you visit the airlines website, you can clarify this. The airline may put you on another flight on the same day.
You missed your flight because of a delayed connecting flight caused by the airline, hence the airline is responsible for your onward journey, usually the delayed airline would make some alternate arrangement. Please contact the airline directly to clarify.
Premium Travel Assist plan allows customers to cancel their bookings within 24 hours from the time of their original ticket purchase & have other post-ticketing benefits for a minimal fee which will cover all travelers without subjecting you to our standard administrative cancellation fees. However, the difference in fare may apply in case of date change. After 24 hours, our standard fee and airline rules apply.
Our Platinum plan allows customers any time change and cancellation without paying any agency service fee.
Premium & Platinum support is available 24x7x365 for change, cancellation and refund.
Depending on the plan customer selects, Travel Assist service includes:
24 hours change & cancellation: A post ticketing agency service fee will be charged besides any difference in fare if you need to change or cancel your booking within 24 hours from the original purchase. Premium and Platinum plan will avoid this potential agency service fee within 24 hours of your booking and receive a full refund, after 24 hours standard airline penalty/rules applies.
Any time change and cancellation: No agency service fee will be charged if you buy Platinum Plan (airline penalty & difference in fare for change are not covered.)
Fast pass: Premium and Platinum plan allows you to skip-the-queue and get faster customer service 24x7x365.
Rescheduling Assistance: If the airline changes their schedule, we will find the best alternative flights and re-book possibilities or help you get a full refund from the airlines.
Extra Value Bundle: Latest updates by SMS about flight delays or changes, Booking confirmation by SMS, Within 24 Hours of purchase, you may change Name, Date, Time, or Date of Birth for free. However, a fare difference (if any), will apply.
Important: Travel Assist Plan is applicable on original purchase only and it does not apply when you make a date change/reschedule on your ticket.
Note: Travel Assist Plan is nonrefundable and cannot be removed or credited once your reservation has been submitted.
All airline tickets are 100% non-refundable & non-transferable. Rules and restrictions about cancellations are specific to airlines and apply at all times. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases.
Date change on completely unutilized domestic ticket: A cancellation fee starting from $50 per person per ticket must be paid to us at the time of cancelling the booking; we retain this fee. Fully unused domestic tickets can be changed before the first travel date, where ever permitted by the airline as per the fare rules with the applicable change fee of $100.00 to $200.00 plus any difference in fares. Fee varies airline to airline. Agency processing (ticket exchange) fee may apply. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount.
All changes must be done prior to departure of your first flight segment or whole unused ticket has no value. Airline does not give any credit if the new ticket price is less than the original ticket.
Date change on completely unutilized international ticket: A cancellation fee starting from $75 per person per ticket must be paid to us at the time of cancelling the booking; we retain this fee. Fully unused international tickets can be changed before the first travel date, where ever permitted by the airline as per the fare rules with the applicable change fee of $150.00 to $450.00 plus any difference in fares. Fee varies airline to airline Agency processing (ticket exchange) fee may apply. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount.
All changes must be done before first travel date or whole unused ticket has no value. Airline does not give any credit if the new ticket price is less than the original ticket.
Return date change on domestic flights: For domestic travel return flight may be changed where ever permitted by the airline as per fare rules with the applicable change fee of $100.00 to $200.00(varies airline to airline) plus any difference in fares. Agency processing (ticket exchange) fee may apply.
Return date change on international flights: For international travel return flight may be changed where ever permitted by the airline as per fare rules with the applicable, change fee of $150.00 to $450.00 (varies airline to airline), plus any difference in fares. Agency processing (ticket exchange) fee may apply. All return date change must meet maximum validity of your ticket.
24 hours cancellation: If you need to make any changes, we’ve got you covered!
You will be able to cancel your ticket within 24 hours from your original ticket purchase. Our agency
fee applies ($50 for domestic & $75 for International). We offer 24x7x365 customer service for change,
cancellation and refund assistance. However, you can opt-in to our Travel Assist plan, for a minimal fee
which will cover all travelers. Travel Assist plan allows you to make changes or cancel your flight within
24 hours from your original ticket purchase without having to pay standard cancellation fee.
After 24 hours, standard airline cancellation rules will apply.
Please check your travel documents such as Ticket, Passport, Visas, Advance parole and other applicable Entry Permits and make sure that they are valid for the duration of your entire trip. Please note that you are solely responsible for checking and fulfilling Visa requirements for the countries you are visiting or transiting.
Please review your itinerary carefully and make sure that you are fully aware of flight connection time, possible layover and change of Airports at your point of connection. You may require transit visa in case of such connection depending on your nationality. Certain Visa including Student Visa and Advance Parole carries more transit restrictions.
Important:You will not be allowed to fly via Europe without a transit visa if your US visa is expired / if the US visa is not stamped on your passport or travelling on Advance parole. Some exceptions may exist.
You must check with the Embassy, Airline or concerned immigration department regarding visa requirement for your destination, transit airports and port of Re-Entry.
1. Many Asian carriers do not accept discover card as form of payment. Example: Air India, Jet Airways, Kuwait Airways, Etihad Airways, Qatar Airways including All Indian Carrier Please contact out travel specialist for more help.
2. No Multiple entries allowed in India: Entry into India Prohibited within Two Months of Departure from India in case passenger is holding India visa. We suggest you to please visit Indian high commission website for more information regarding multiple entry:http://www.indianembassy.org/
3. If your H1 visa or other type of US visa is expired, if you are traveling on Advance Parole, you will not be able to fly to India via most of Europeans countries unless you have transit visa for that country. Please contact Airline directly if they allow without transit visa.
If your US visa is expired and you are traveling back to India/ traveling on parole , we will suggest you to book your ticket on an airline that flies to India nonstop or via pacific route (for example Via Singapore / Hong Kong) or an airlines that flies via Middle East (for example via Dubai / Doha).
We further advise you to please contact the concerned Airline regarding Visa rules and most updated transit visa regulations in case your US visa is expired.
* Identify known and suspected terrorists.
* Prevent individuals on the No Fly List from boarding an aircraft.
* Subject individuals on the Selectee List to enhanced screening to determine if they are permitted to board a flight.
* Facilitate passenger air travel.
* Protect individual's privacy.
Secure Flight is a behind the scenes program introduced by the United States Department of Homeland Security (DHS). Secure flight program enhances the security of domestic and international commercial air travel through the use of improved watch list matching by collecting additional passenger data; it will improve the travel experience for all airline passengers, including those who have been misidentified in the past.
The name you provide at the time of booking is used to perform the watch list matching before a boarding pass is ever issued. You should ensure that the name provided when booking your travel must matches the government ID that you will use when traveling.
Due to difference in boarding pass systems, boarding passes may not always display the exact name you provided when booking your travel. Differences such as the use of a middle initial instead of a full middle name, hyphens or apostrophes should not cause a problem for the passenger.
At the time of purchasing Airline ticket passengers will be required to provide the following Secure Flight Data:
*Full Name as it appears on government-issued I.D that you will be traveling with.
*Date of Birth
*Gender
Redress Number (if available)
Link for Redress Number: https://www.tsa.gov/travel/passenger-support
If you have purchased a Travel Insurance with your ticket an email will be sent directly from Travel Insurance company with your policy number. If you any questions about your coverage, or to file a claim, or inquire about the status of an existing claim, please contact Travel Insurance company directly and mention Plan Code. You can use these plan code till the time you do not receive your policy number. If you have received your policy number please mention it instead of the plan code.
Travel Insurance : Travel Insurance is like any other insurance, This is to insure your travel, i.e to cover unforeseen losses while you are traveling. And this is precisely what it cover, flight cancelations. serious illness and suitable to more conventenal losses act of terrorism and international epidemic too.
"Fly Flexible" allows you to change your ticket without paying any airline or travel agency fee. We will rebook your ticket at no additional cost, except for the fare difference, if any. Fly Flexible plan is non-refundable and can only be purchased now along with your ticket purchase.
The passenger must have selected and paid for this service at the same time as they booked their flight. The "Flexible Ticket" feature cannot be added after the booking is completed. "Fly Flexible" is our own service, which does not necessarily imply that tickets may be rescheduled with the airlines.The service is personalized, non-transferable, and non-refundable.
To rebook, the passenger must contact our customer care by phone. Rebookings must be done at least 24 hours before the original departure time. When rebooking, the trip must be completed within one year of the original booking.
A rebooking is not complete until we confirm it via email. We are not liable for missed rebookings caused by the traveler's failure to notify our customer care.
The "Fly Flexible" enables you to rebook flights based on availability. If the price for the new dates is higher , the passenger will be responsible to pay for the price difference. The rebooking must be done on the same airline.
Travelers may not change their destination or departure city.
Name changes are not permitted.
Changes in cabin may not be permitted.
The flights must be taken in the sequence that they were initially booked.
If the new tickets are more costly for any reason , the passenger is responsible for paying the difference.
We are not responsible for visa information if the trip is prolonged.
When rebooking, travel must be completed within one year of the original booking date, or as per the airline's ticket validity/regulations.
When rebooking, we accept no responsibility for any supplemental services purchased directly with the airline, like baggage and seat reservations
This offer is not valid if you purchased basic economy or any other restricted tickets.
Fly Flexible service can only be used once. When a change is confirmed, the “Fly Flexible” service is considered used and cannot be used again.
If a passenger fails to show for any portion of the trip, the rebooking option is no longer available.
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