Hotels must cover the costs of people who reserve rooms, but never show up. At certain times, especially during holidays and other peak travel times, they may overbook and have to cancel some reservations. Below are a few tips on how to keep you safe from cancellation.
Ask the reservation agent to guarantee your reservation. Most offer this service with a credit card number and they will have a bigger penalty for themselves if they cancel your room. Remember, you will be charged a fee if you no-show or cancel within a certain time frame.
Re-confirm your reservation. Call and make certain that everything is correct and they know that you are definitely coming.
If reserving more than one room, get confirmation numbers for each.
Do your best to arrive on time.
Be sure to update your reservation if you’re going to be late. Call to let them know as soon as you can.
Try to stay with the same hotel chain as much as possible. Most hotel profiles show guests frequencies and they will know that you are reliable and not want to lose you.
Consider joining their VIP clubs. Members are usually frequent guests and big corporate accounts. If there is a question about who gets the last room, you will have a much better chance.
If you are still concerned, call the hotel directly and talk to the manager. Assure him that you will be there at a certain time and you want be certain that your room will be waiting. By making an extra effort you show reliability and most managers will also make sure that a room will be available for you. If they do produce, don’t forget to thank them.
Are there any groups or conventions booked in the hotel while you are there ? A large group could affect your stay in a negative way.
If you will be using the hotel’s features such as shuttles, babysitting, free meals or recreational facilities, determine whether they will be available when you need them. Don’t risk arriving at the airport and finding out that the shuttle service ended well before you needed it.
When reserving a special room, be sure that you know what special means ! Is the "ocean view" room on the beach, near the ocean or just a peek through buildings and trees ?
Learn the hotel’s check-in and checkout time. Many hotels offer various time combinations to cater to the traveler’s needs.
Get the hotel’s complete address and bring it with. Ask a local for directions.
There may be charges, fees and taxes that you don't anticipate. In many cases, taxes can be very high. Be sure that you have budgeted for the additional cost. Ask in advance about extra charges if you think there is a possibility that some may apply.
Is there a charge for parking ?.
Can you park a large SUV or RV in the lot free ?
Is shuttle service complimentary ?
How about phone calls, both local and long distance ?
Are there charges for extra people, children, roll-aways or extra beds ?
A valid credit card, with number and expiration date.
Any specific location in the hotel where you may want to book a room.
Dates and times of check-in in and check out.
Any special type of room you may want to reserve, such as King, 2 Queens, standard, business, suite, etc.
Any additional requests, such as smoking/nonsmoking, hair dryer, ironing board, roll-away etc.
Discounts or coupons that you plan to use.
Your flight information. The hotel can then keep track of any delayed flights.
When reserving multiple rooms, get a confirmation number for each room you book. In the event that one is overlooked, you will have a separate confirmation number for each. That will show that you have need for more than one room in case of a misunderstanding.
This page contains web links to many major U.S. and foreign airports. Each airport’s site is different and many contain airport layouts and other information. This should save you time and help make your visit a safe one. The links page lists many airport codes that are a help when making airline reservations. Make sure you and your luggage are heading to the right airport !
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